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The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their. The eSourcing Capability Model for Client Organizations (eSCM-CL) [Hefley a, b] is a “best practices” capability model with two. The eSourcing Capability Model for Client Organizations (eSCM-CL) is a capability model intended for those organizations that procure or source IT- enabled.

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eSCM-CL – Wikipedia

Capability Levels describe an improvement path and provide a means to differentiate between Practices at the basic, advanced, and world-class levels of capability. This updated literature review focused on identifying best practices what clients are currently doingchallenges from the client perspective, and existing Frameworks or Models.

Extensive Moxel Research Throughout these data collection and validation efforts, eSCM-CL developers had begun developing a database of potential client tasks, and two researchers independently rated each task to identify those critical tasks which would become candidate Practices for eSCM.

Articles lacking in-text citations from March All articles lacking in-text citations.

It should be noted that some organizations participated in interviews under non-disclosure arrangements, and asked that their organizational identities not be disclosed. The baseline eSCM-CL Model will not change for at least four years to ensure a stable baseline capabillity certification and data collection, although the eSCM-CL is a living model that can be expected to grow and adapt to the changing needs of the sourcing community.

March Learn capabilityy and when to remove this template message. This completed the first round of the validation of strawman best practices, which was followed by revisions and a second round of review by Consortium and Advisory Board Members.

Development of the eSCM-CL

This workshop also examined groupings of Practices into prospective Capability Areas. Preliminary investigation shows most current quality models do not:.


To provide feedback or suggest changes to any of our publications, please use the Change Request form. This effort was motivated by a premise that good sourcing outcomes require that best practices be followed by both the service providers and the clients in xapability relationship. By using this site, you agree to the Terms of Use and Privacy Eourcing.

Views Read Edit View history. Through interviews and feedback, experienced clients, service providers, sourcing advisors and consultants, and technical experts e.

ITSqc staff developed a strawman set of best practices within the model framework, which was distributed to members of the Working Group following the fourth Workshop.

Workshop tor concluded that there was need for best practices in strategic sourcing, and that the best practices model capturing these practices needed to be more comprehensive than existing frameworks. Sourcing clients and service providers identified a set of critical issues that cover the formation, management, esourcint, and completion of sourcing relationships.

Thus, the eSCM-CL was developed to provide compatible, effective sourcing practices for client organizations. Additionally, this workshop identified key issues to be organizatioms by the Model. The Model has evolved, and will continue to evolve as data is collected from a number of major sources.

Workshop participants also identified the need for groupings of Practices at the basic, advanced, and world-class levels, validating the need for a set of capability levels in the eSCM-CL.

Client organizations will use this Model to esourcinf their:. This page was last edited on 6 Octoberat Those individuals who have expressed interest in reviewing the eSCM-CL were invited to provide constructive comments, and a public workshop was held to introduce the Model and solicit feedback.

Based on feedback from the Working Group, an additional synthesis was completed to group the Practices into Capability Areas and Capability Levels that provide a conceptual structure for continuously improving organizational performance and managing service provider relationships. A fourth Workshop in February focused on the definition of the Capability Areas within the model architecture. Participants were asked to work in small teams and develop a proposed structure for the Model.


As a result of this analysis, it was determined that existing frameworks do not comprehensively address the best practices needed to successfully source IT-enabled services.

Interviews with organizations actively involved in sourcing began in January Existing quality models and standards capqbility. Based on the working group inputs, literature reviews, interviews, and analyses of other frameworks, three dimensions were identified for the eSCM-CL Capabilitj The Capability Areas were Practice groupings that represented the need for the Practices to work as a system across the sourcing process, ensuring the analysis, establishment, management, expansion, and completion of sourcing relationships.

Initial efforts proved the need for a client-focused model, especially in light of the esourcinf of challenges that client ogranizations face, including:.

Pilot Capability Determinations using the Model and associated method provide insights into the use of the Practices in broad, real-world settings, and provide information that can be used to suggest further refinements to the eSCM-CL.

Building on the extensive literature review [Kumar ] conducted in the development of the modeel SP, an otganizations [Khera ] to this literature review was begun, focusing on two key aspects: This translation was completed by Eric Baussand and Eric Herr. Interview participants were asked to identify specific incidents which they experienced personally and which had an important effect on the final outcome [GremlerFlanagan ].